LAURINDA ALCORN
     

    Mid-Atlantic/ Greater Philadelphia, PA

    Fort Lauderdale, FL
     

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    Experience

     

    Senior Analyst, Information Science and Taxonomy
    Taxonomy Strategies
    March 2021 – present.
    Taxonomy Strategies is an information management consultancy that specializes in applying taxonomies, metadata, automatic classification, and other information retrieval and semantic technologies to the needs of business.
    Current/ Recent assignments:
    •    Establishing the metadata strategy to enable the digital scanning of thousands of documents at a major metropolitan public transit agency.
    •    Advising and managing a website modernization project for a boutique consulting firm.
    •    Developing a global taxonomy and metadata strategy for a multinational sanitation and pest control company.
    •    Member of a contract taxonomy team at a major consulting company, developing a client business vocabulary focusing on the “path to purchase” guest experience, enabling the transformation of a century-old multinational hotel and hospitality corporation toward client and guest-centric operations.
    •    Mapping complex content sources, using taxonomy expertise, to support the implementation of a new service offered by a global and internationally recognized non-profit organization. This project included database/software development, to unify the team's data, vastly improving the quality of the deliverable.

    Client Experience Program Lead
    Taxonomy Strategies
    Apr 2020 - Present
    Advise on methods and procedures for client support engagement, product offering management, and consultative selling methods. Participate in technical solution project design, including knowledge management solutions, information architecture methods and user experience projects.

    Founder
    Information Design & Management Solutions, LLC
    ID&MS offers solutions to maximize the effectiveness of information in your company, creating excellence in the customer experience.
    Jan 2020 – Present. Current/Recent engagements:
    •    Developing an auto-categorization/ text analytics system for a 50-year-old major technology publisher.
    •    Configuring small and medium-sized businesses for onboarding to a new ‘supplier market’ platform designed to eliminate friction in trade arrangements and improve efficiency in the supply chain.
    •    Working with a county-level Tourist Board to establish an e-commerce platform that would enable local products to be sold as “gift bundles,” based on the customers’ selections.

     

    User Experience Design Immersive Apprentice
    General Assembly
    July – October 2019
    San Francisco Bay Area
    Graduated from General Assembly's full-time 12-week UX Design Immersive Apprenticeship program, October 2019.
    Produced individual and team projects, centered on:

    -information architecture

    -content strategy

    -usability analysis
    -user research
    -iteration design
    Completed rapid prototyping, to solve real-world problems with actual clients, in the San Francisco region, including the San Francisco Department of Public Health.

    Professional Leave of Absence - Education

    IBM Services 

    July 2019-October 2019

    Tower Leader - Data Center Transformation Program

    IBM Services

    December 2018-July 2019

    Delivery Partner Executive

    IBM Services

    January 2018-December 2018

    Project Executive - Operational Client Service

    IBM Services

    April, 2016-January 2018

    Lead IT Client Consultant

    AT&T Hosting, Cloud & Application Services

    May 2011 - Mar 2016

    Head Research Librarian

    AT&T Labs--Research

    October 1997-April 2011

    Education

     

    General Assembly (SF)
    Certificate, User Experience Design

    Simmons University GSLIS (Boston)

    M.Sc. Information Science

    Hampshire College (Amherst, MA)

    BA, Communications, Journalism, and Related Programs

    Professional Summary
    Accomplished strategic leader who works collaboratively across the enterprise to eliminate gaps and inefficiencies in information structures and user interface design. Utilizes systems analysis and project management expertise, mentoring teams in designing and implementing solutions that resolve omissions and pitfalls, in the way information is managed and used across the organization. Advocates and ensures high customer satisfaction by designing the information ecosystem with clients’ needs foremost.
    Skills

    UX IA Consulting & Services Strategy, Solutions Design, Project Management, Knowledge Mgt & Customer Insights

    Information Architecture | User Experience | User Interface Design | User Testing and Workflow | Business Vocabulary | Metadata | Classification/Taxonomy Indexing systems | Strategic Information Services | Systems Insights and Information Retrieval | Content Management | Knowledge Management | Software as a Service (SaaS) | Cloud Hosting Ops | Consulting | Customer Care

    Technical Skills

     

    GoogleDrive Suite | Figma | OneDrive, Office365, MS Office Suite: Outlook, Word, PowerPoint, Excel, Access, Sway | SQL within MS Access | Raw SQL Editing | SQL Boolean Joins and Union Queries | MS Project | Visio | Wix | Raw HTML Editing | Responsive Design for Mobile | Adobe Pro | Photoshop | Lotus Notes Collaboration Suite | Box for Office, Box Sync, Box Drive, Box Relay | #slack | Lotus SameTime Messenger | Q - Jabber , etc.

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