LAURINDA ALCORN
     

    Mid-Atlantic/ Greater Philadelphia, PA

    Fort Lauderdale, FL
     

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    Experience

     

    Economic Empowerment Mentor

    SCORE Mentor Network- Berks Co PA

    November 2019 - present

    SME - User Experience, System Design, Information Architecture, and Customer Success Strategy

     

    User Experience Design Immersive Apprentice
    General Assembly
    July – October 2019
    San Francisco Bay Area
    Graduated from General Assembly's full-time 12-week UX Design Immersive Apprenticeship program, October 2019.
    Produced individual and team projects, centered on:

    -information architecture

    -content strategy

    -usability analysis
    -user research
    -iteration design
    Completed rapid prototyping, to solve real-world problems with actual clients, in the San Francisco region, including the San Francisco Department of Public Health.

    Professional Leave of Absence - Education

    IBM Services 

    July 2019-October 2019

    Tower Leader - Data Center Transformation Program

    IBM Services

    December 2018-July 2019

    Delivery Partner Executive

    IBM Services

    January 2018-December 2018

    Project Executive - Operational Client Service

    IBM Services

    April, 2016-January 2018

    Lead IT Client Consultant

    AT&T Hosting, Cloud & Application Services

    May 2011 - Mar 2016

    Head Research Librarian

    AT&T Labs--Research

    October 1997-April 2011

    Education

     

    General Assembly (SF)
    Certificate, User Experience Design

    Simmons University GSLIS (Boston)

    M.Sc. Information Science

    Hampshire College (Amherst, MA)

    BA, Communications, Journalism, and Related Programs

    Professional Summary
    Accomplished strategic leader who works collaboratively across the enterprise to eliminate gaps and inefficiencies in information structures and user interface design. Utilizes systems analysis and project management expertise, mentoring teams in designing and implementing solutions that resolve omissions and pitfalls, in the way information is managed and used across the organization. Advocates and ensures high customer satisfaction by designing the information ecosystem with clients’ needs foremost.
    Skills

    UX IA Consulting & Services Strategy, Solutions Design, Project Management, Knowledge Mgt & Customer Insights

    Information Architecture | User Experience | User Interface Design | User Testing and Workflow | Business Vocabulary | Metadata | Classification/Taxonomy Indexing systems | Strategic Information Services | Systems Insights and Information Retrieval | Content Management | Knowledge Management | Software as a Service (SaaS) | Cloud Hosting Ops | Consulting | Customer Care

    Technical Skills

     

    GoogleDrive Suite | Figma | OneDrive, Office365, MS Office Suite: Outlook, Word, PowerPoint, Excel, Access, Sway | SQL within MS Access | Raw SQL Editing | SQL Boolean Joins and Union Queries | MS Project | Visio | Wix | Raw HTML Editing | Responsive Design for Mobile | Adobe Pro | Photoshop | Lotus Notes Collaboration Suite | Box for Office, Box Sync, Box Drive, Box Relay | #slack | Lotus SameTime Messenger | Q - Jabber , etc.

    .